Privacy policy

At FitCyclo, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, place an order, or contact our customer service team.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you regarding your personal information.

1. About This Privacy Policy

This Privacy Policy applies to information collected through the FitCyclo online store and related services.

By using our website or purchasing products from us, you acknowledge that your information may be collected and used as described in this Privacy Policy.

We process personal information in accordance with applicable privacy and data protection laws.

2. Business Information

FitCyclo
8 Rewe St
Brooklyn, NY 11211
United States

Phone: +1 380 871 3214
Email: contact@fitcyclo.shop

If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the information above.

3. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Information You Provide

When you place an order, contact us, or otherwise interact with our store, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details and purchase history

  • Information you provide when contacting customer support

  • Payment and transaction information

Payment information may be processed securely by third-party payment providers. We generally do not have access to your complete payment card information.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Time zone

  • Pages viewed

  • Website activity and interactions

  • Referring website or source

  • Cookies and similar tracking technologies

This information helps us operate, secure, and improve our online store.

4. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders.

  • Process payments and transactions.

  • Arrange shipping and delivery.

  • Provide order confirmations and shipping updates.

  • Respond to customer service requests.

  • Manage returns, refunds, and exchanges.

  • Improve our website, products, and customer experience.

  • Detect, prevent, and investigate fraud or unauthorized activity.

  • Maintain website security.

  • Comply with applicable legal and regulatory requirements.

  • Communicate with you about your orders or services you have requested.

We use personal information only for legitimate business purposes and as permitted by applicable law.

5. Sharing Personal Information

We may share necessary personal information with trusted service providers that help us operate our business.

These providers may include:

  • Payment processors

  • Shipping and delivery providers

  • E-commerce and hosting providers

  • Website and technology service providers

  • Customer support providers

  • Fraud prevention and security services

  • Professional advisers or authorities where required by law

These service providers receive only information reasonably necessary to perform their services and are expected to handle personal information appropriately.

We do not sell or rent your personal information to third parties for their own direct marketing purposes.

6. E-Commerce and Third-Party Services

Our online store may use third-party e-commerce technology and various service providers to process orders, payments, shipping, analytics, security, and website functionality.

These providers may process information according to their own privacy policies and applicable legal requirements.

Third-party websites or services linked from our website may have their own privacy practices. We recommend reviewing their privacy policies before submitting personal information.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, web beacons, and similar technologies.

Cookies may help us:

  • Keep products in your shopping cart.

  • Remember certain preferences.

  • Maintain website functionality.

  • Understand how visitors use our website.

  • Improve website performance.

  • Provide relevant content and advertising where applicable.

  • Detect security issues and fraudulent activity.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted over the internet.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, recordkeeping, fraud prevention, dispute resolution, and compliance with legal obligations.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request information about how your personal information is collected and used.

  • Exercise applicable rights regarding certain types of data processing.

To submit a privacy request, please contact us at:

Email: contact@fitcyclo.shop
Phone: +1 380 871 3214

We may need to verify your identity before completing certain requests. Your rights are subject to applicable legal exceptions and limitations.

11. Marketing Communications

If you choose to receive promotional communications from us, we may use your contact information to send information about products, offers, or other updates.

You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in the message or by contacting us directly.

Transactional communications, such as order confirmations, shipping notifications, refund confirmations, and customer service messages, may still be sent when necessary to fulfill your order or provide requested services.

12. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

13. Third-Party Links

Our website may contain links to websites, applications, or services operated by third parties.

FitCyclo is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements.

When changes are made, the updated policy will be posted on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

FitCyclo
8 Rewe St
Brooklyn, NY 11211
United States

Phone: +1 380 871 3214
Email: contact@fitcyclo.shop

Contact Page: Available through the Contact section of our online store.