Shipping policy

At FitCyclo, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered within the United States.

By placing an order through our online store, you agree to the shipping terms described below.

1. Shipping Information

FitCyclo
8 Rewe St
Brooklyn, NY 11211
United States

Phone: +1 380 871 3214
Email: contact@fitcyclo.shop

Our customer service team is available to assist with shipping questions, order tracking, delivery updates, and other order-related concerns.

2. Order Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully received and authorized.

Orders are normally processed Monday through Friday, excluding applicable U.S. holidays.

During periods of high order volume, promotions, severe weather, or other unforeseen circumstances, processing may take longer than usual. If a significant delay affects your order, we will make reasonable efforts to keep you informed.

3. Shipping and Delivery Time

For orders shipped within the United States, the estimated delivery time is generally:

3–5 business days after order processing.

Delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, shipping carrier, weather, holidays, carrier volume, or other circumstances outside our reasonable control.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

From time to time, FitCyclo may offer free shipping promotions or other shipping offers. Eligibility requirements for promotional shipping offers will be displayed on the website or at checkout.

There are no hidden shipping charges added after checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

You can use the tracking number to monitor your shipment through the applicable carrier.

If tracking information is not available or you have questions about the status of your shipment, please contact us:

Email: contact@fitcyclo.shop
Phone: +1 380 871 3214

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Full name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City

  • State

  • ZIP code

If you need to change your shipping address, contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to change the delivery address.

FitCyclo is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

7. Delivery Issues

If your order is delayed, appears to be lost, or is marked as delivered but you cannot locate it, please contact us as soon as possible.

We may work with the applicable shipping carrier to investigate the shipment and determine the appropriate next steps.

If your tracking information shows that a package was delivered, we recommend checking around your delivery location, with household members or neighbors, and with the carrier before contacting us.

We will make reasonable efforts to assist with delivery issues, but carrier delays or circumstances outside our reasonable control may affect delivery times.

8. Damaged or Missing Items

If your order arrives damaged or an item is missing from your shipment, please contact our customer service team promptly.

Please provide:

  • Your order number

  • A description of the issue

  • Photos of the package and damaged item, when applicable

We will review the situation and determine an appropriate resolution, which may include a replacement, refund, or other solution where applicable.

9. Return Shipping

Approved returns within the United States are eligible for free return shipping, subject to the conditions described in our Return & Refund Policy.

Customers must contact our customer service team before returning an item and follow the return instructions provided.

Unauthorized returns may result in processing delays or may not be accepted.

For complete information, please review our Return & Refund Policy.

10. U.S. Shipping

FitCyclo currently focuses on shipping orders to addresses within the United States.

Shipping availability may vary depending on the product and destination. Any applicable shipping restrictions or delivery information will be communicated during checkout or before fulfillment where necessary.

11. International Shipping

At this time, FitCyclo primarily ships within the United States.

If international shipping becomes available, additional terms may apply, including international shipping charges, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated, any applicable customs duties, taxes, or import charges are the responsibility of the customer.

12. Shipping Delays and Unforeseen Events

Delivery times may be affected by circumstances outside FitCyclo's reasonable control, including:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Transportation delays

  • Public emergencies

  • Holidays

  • Unexpected increases in shipping volume

  • Government restrictions

  • Other unforeseen events

When possible, we will provide updates regarding significant delays affecting your order.

13. Contact Us

If you have questions about shipping, order tracking, delivery, or a shipping-related issue, please contact us:

FitCyclo
8 Rewe St
Brooklyn, NY 11211
United States

Phone: +1 380 871 3214
Email: contact@fitcyclo.shop

We aim to respond to customer inquiries within 24–48 hours during normal business operations.